Synchronising A B2B Global Business
Element Materials Technology is the recognised leader in Materials Testing and Product Qualification Testing to the aerospace, oil, gas and transportation sectors.
With a history dating back 188 years, today the organisation exists to ensure that the materials and products that are in use in some of the world’s most advanced industrial sectors are always safe, of marketable quality, compliant to all relevant industry standards and are fit for purpose in their end application.
Element employs over 1,900 people and operates 57 facilities across the USA and Europe.
This project was to support the re-branding of the company, which included synchronising all of its services and centralising the business under one umbrella brand. Prior to the project, Element was decentralised and multiple acquisitions had led to a lack of global consistency across its brand equity.
Element wanted to take a fresh and modern approach to its digital touchpoints, and needed to stabilise its website.
The nature of Element’s service offering requires a lot of content, which needed a rationalised and streamlined information architecture that focused on being service led. This included the need to make better use of the expert knowledge within the company to help position it as a thought leader in its field.
Building Blocks facilitated the initial stakeholder workshops, digital roadmap, requirements gathering, information architecture rationalisation, wireframing and back-end development on Sitecore. We worked with Element’s brand agency, and translated the new branding elements into digital. We implemented the solution as a phased, MVP delivery.
Building Blocks held daily calls with Element’s US office, where we would talk through every site component and ensure that the content hierarchy was correct. We liaised with Element’s stakeholders, such as its call centre representatives, in regular group calls in what was a very collaborative approach.
By developing a component-based design with annotated, responsive wireframes, we were able to get executive buy-in ahead of the design and build; this helped us to meet the tight deadline for the website launch.
Responsive Sitecore Solution
Building Blocks delivered a fully responsive site in-line with Element’s new branding. The new site was built on Sitecore, as part of a new implementation. Building Blocks provided full CMS training to Element’s digital team.
By centrally managing all of its content, Element now benefits from having robust digital governance processes in place, which will pay dividends following the integration of its five auxiliary sites in the future.
The streamlined information architecture means that service information is now much easier to find, which has led to user experience improvements.
Start of a digital journey
This project was the starting point for Element’s digital journey. The next phase of the roadmap includes integrating its five auxiliary websites, and integrating Microsoft Dynamics with Sitecore. The organisation is keen to implement progressive profiling, personalisation and A/B testing to help improve online lead generation.
Element plans to continually improve and develop its online platform to support future company growth.