Let's build an unforgettable holiday
A unique and personalized website experience for everyone.
The shopping experience on Corendon’s website is completely personalized. Its main goal is guide you to the right offer as good and as quickly as possible. Real-time personalization already starts after the first click and with every interaction it gets a better understanding of your needs and gets you closer to your unforgettable holiday. The product listings also take into account other important factors such as reviews and availability.
Every week 240 consumers find their perfect holiday with our guidance.
A perfectly timed and personalized offer.
Highly personalized content
Forget about generic mailing campaigns.Every customer receives a customized mail with personalized and relevant content. This resulted in an increase in CTR, conversion rates and a substantial decrease in unsubscribers for their direct marketing.
Most people only book their holiday once or twice a year. Therefore, timing of the offering is crucial for the conversion rates. Is the consumer ready to book or does he need more inspiration? Sending an offer at the right time will increase the probability that the customer will actually book the holiday suggested. Therefore, the timings are based on individual buying patterns.
A personal touch.
To create consistency over all touchpoints in the customer journey, we gave customer service center agents instant insight in the recommendations the consumer receives in the other challes. Based on these recommendations they have information about the customers taste and can easily give a personal touch to their conversations.
Together with Corendon we are continuously building a more personalized experience and work towards their vision of a completely data driven customer journey. We started with e-mail marketing, but quickly expanded towards different channels such as the website, customer service and even their offline mailings.